Short intro: here you can find useful info about coming Oracle Support Webcasts dedicated to work with Oracle Support...
В сязи с участившимися вопросами по взаимодействию с My Oracle Support (http://support.oracle.com) анонсирую серию онлайн семинаров на английском языке, посвященных работе со службой технической поддержки Oracle. В ноте Note 553747.1 вы можете найти полное расписание, расписание вебкастов на сентябрь 2013 приведено ниже.
Oracle Support delivers various seminars on Support Policies,
Processes and Proactive Tools via live web conference and recorded
sessions. These seminars, available in multiple languages and in
different time zones, help ensure you optimize the value from Oracle
Support.
Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live Support Advisor webcasts schedule.
LIVE WEBCASTS
You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.
RECORDED TRAININGS
Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note 603505.1 for a complete list of available topics and recordings.
If you have further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
Click on the corresponding session link to register for an upcoming seminar. Bookmark Note 553747.1 for your quick access to the latest live Support Advisor webcasts schedule.
LIVE WEBCASTS
| Webcast | Product Line | Language | US Eastern | Central Europe | Singapore | Register |
| Customer User Administration | All | English | Sep 12, 01:30 PM | Sep 12, 07:30 PM | Sep 13, 01:30 AM | Register |
| Sep 18, 10:00 AM | Sep 18, 04:00 PM | Sep 18, 10:00 PM | Register | |||
| Sep 19, 01:30 PM | Sep 19, 07:30 PM | Sep 20, 01:30 AM | Register | |||
| Oct 03, 01:30 PM | Oct 03, 07:30 PM | Oct 04, 01:30 AM | Register | |||
| French | Sep 04, 09:30 AM | Sep 04, 03:30 PM | Sep 04, 09:30 PM | Register | ||
| Portuguese | Sep 17, 09:30 AM | Sep 17, 03:30 PM | Sep 17, 09:30 PM | Register | ||
| Database Upgrade Essentials | Technology | English | Sep 18, 08:00 PM | Sep 19, 02:00 AM | Sep 19, 08:00 AM | Register |
| Sep 19, 10:00 AM | Sep 19, 04:00 PM | Sep 19, 10:00 PM | Register | |||
| Sep 19, 12:00 PM | Sep 19, 06:00 PM | Sep 20, 12:00 AM | Register | |||
| E-Business Suite Maintenance Wizard | Applications | English | Sep 18, 04:00 AM | Sep 18, 10:00 AM | Sep 18, 04:00 PM | Register |
| Sep 18, 12:00 PM | Sep 18, 06:00 PM | Sep 19, 12:00 AM | Register | |||
| Sep 18, 09:00 PM | Sep 19, 03:00 AM | Sep 19, 09:00 AM | Register | |||
| E-Business Suite Support Diagnostics | Applications | English | Sep 17, 04:00 AM | Sep 17, 10:00 AM | Sep 17, 04:00 PM | Register |
| Sep 17, 12:00 PM | Sep 17, 06:00 PM | Sep 18, 12:00 AM | Register | |||
| Sep 17, 09:00 PM | Sep 18, 03:00 AM | Sep 18, 09:00 AM | Register | |||
| Finding Answers in My Oracle Support | All | English | Sep 11, 09:30 AM | Sep 11, 03:30 PM | Sep 11, 09:30 PM | Register |
| Sep 11, 01:30 PM | Sep 11, 07:30 PM | Sep 12, 01:30 AM | Register | |||
| French | Sep 05, 10:30 AM | Sep 05, 04:30 PM | Sep 05, 10:30 PM | Register | ||
| Portuguese | Sep 18, 09:30 AM | Sep 18, 03:30 PM | Sep 18, 09:30 PM | Register | ||
| Spanish | Sep 12, 11:30 AM | Sep 12, 05:30 PM | Sep 12, 11:30 PM | Register | ||
| Hardware Support Best Practices | Systems | English | Sep 25, 09:30 AM | Sep 25, 03:30 PM | Sep 25, 09:30 PM | Register |
| Sep 25, 01:30 PM | Sep 25, 07:30 PM | Sep 26, 01:30 AM | Register | |||
| Introduction to Premier Support | All | English | Sep 10, 01:30 PM | Sep 10, 07:30 PM | Sep 11, 01:30 AM | Register |
| Sep 10, 09:30 PM | Sep 11, 03:30 AM | Sep 11, 09:30 AM | Register | |||
| French | Sep 10, 09:30 AM | Sep 10, 03:30 PM | Sep 10, 09:30 PM | Register | ||
| Portuguese | Sep 10, 09:30 AM | Sep 10, 03:30 PM | Sep 10, 09:30 PM | Register | ||
| Spanish | Sep 10, 11:30 AM | Sep 10, 05:30 PM | Sep 10, 11:30 PM | Register | ||
| My Oracle Support Basics | All | English | Sep 09, 01:30 PM | Sep 09, 07:30 PM | Sep 10, 01:30 AM | Register |
| Sep 10, 11:30 AM | Sep 10, 05:30 PM | Sep 10, 11:30 PM | Register | |||
| Sep 11, 09:30 PM | Sep 12, 03:30 AM | Sep 12, 09:30 AM | Register | |||
| French | Sep 09, 10:30 AM | Sep 09, 04:30 PM | Sep 09, 10:30 PM | Register | ||
| Oct 07, 10:30 AM | Oct 07, 04:30 PM | Oct 07, 10:30 PM | Register | |||
| Portuguese | Sep 11, 09:30 AM | Sep 11, 03:30 PM | Sep 11, 09:30 PM | Register | ||
| Spanish | Sep 11, 11:30 AM | Sep 11, 05:30 PM | Sep 11, 11:30 PM | Register | ||
| Oracle Cloud Support | All | English | Sep 11, 09:30 PM | Sep 12, 03:30 AM | Sep 12, 09:30 AM | Register |
| Sep 12, 11:00 AM | Sep 12, 05:00 PM | Sep 12, 11:00 PM | Register | |||
| Sep 19, 09:00 AM | Sep 19, 03:00 PM | Sep 19, 09:00 PM | Register | |||
| Sep 26, 05:00 AM | Sep 26, 11:00 AM | Sep 26, 05:00 PM | Register | |||
| Oct 03, 11:00 AM | Oct 03, 05:00 PM | Oct 03, 11:00 PM | Register | |||
| Oracle Configuration Manager Basics | All | Portuguese | Sep 25, 09:30 AM | Sep 25, 03:30 PM | Sep 25, 09:30 PM | Register |
| Service Request Flow and Best Practices | All | English | Sep 12, 05:30 AM | Sep 12, 11:30 AM | Sep 12, 05:30 PM | Register |
| Sep 12, 01:30 PM | Sep 12, 07:30 PM | Sep 13, 01:30 AM | Register | |||
| Sep 27, 01:30 PM | Sep 27, 07:30 PM | Sep 28, 01:30 AM | Register | |||
| French | Sep 12, 10:30 AM | Sep 12, 04:30 PM | Sep 12, 10:30 PM | Register | ||
| Portuguese | Sep 12, 09:30 AM | Sep 12, 03:30 PM | Sep 12, 09:30 PM | Register | ||
| Spanish | Sep 16, 11:30 AM | Sep 16, 05:30 PM | Sep 16, 11:30 PM | Register |
You may visit My Oracle Support for schedules of other live seminars. To see current local times around the world, visit world clock.
RECORDED TRAININGS
Oracle provides the following recommended trainings which can be viewed on demand using your Single Sign-On account. Please refer to Note 603505.1 for a complete list of available topics and recordings.
| Topic | Target Audience | Language | Play |
| Premier Support Entitlement | All Customers | English | Play |
| Lifetime Support Policy | All Customers | English | Play |
| Mobile My Oracle Support | All Customers | English | Play |
| My Oracle Support Overview | All Customers | English | Play |
| User Account Registration Process | All Customers | English | Play |
| My Oracle Support Customization | All Customers | English | Play |
| PowerViews | All Customers | English | Play |
| Service Request Create & Update | All Customers | English | Play |
| Service Request Management Best Practices | All Customers | English | Play |
| Knowledge Searching and Browsing | All Customers | English | Play |
| Customer User Administration | All Customers | English | Play |
| My Oracle Support Community | All Customers | English | Play |
| My Oracle Support Configuration Manager | All Customers | English | Play |
| Why Use The Configuration Manager In My Oracle Support | All Customers | English | Play |
| Patching | All Customers | English | Play |
| Patch Recommendations and Patch Plans | All Customers | English | Play |
| 11g Upgrade Best Practices | Oracle Database | English | Play |
| EBS Patch Wizard Utility Training | E-Business Suite | English | Play |
| R12 Close Process & Reconciliation | E-Business Suite | English | Play |
| R12 Financials Upgrade | E-Business Suite | English | Play |
| R12 Payables | E-Business Suite | English | Play |
| Tales from the Performance Queue | JD Enterprise One | English | Play |
If you have further questions, please contact us by submitting a question in My Oracle Support’s Support Training Community.
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